Terms & conditions

House Rules. 

1. Should you need to cancel a treatment appointment, please give 24hrs notice or a cancellation fee will be made

2. Out of consideration for other clients, those who are more than 15 minutes late for an appointment may have to re-schedule

3. In an affort to maintain a peaceful, calm environment for all clients, you are kindly requested to switch off mobile phones during your visit.

4. No children under 16 years are allowed into our Studio

5. We ask that you refrain from eating or drinking on the premises.

6. The management reserves the right to refuse entrance to anyone whom they deem unsuitable. 


POSTAGE AND PACKING - We use Royal Mail Standard Delivery, postage and packing £3.00 per order, but orders over £30.00 are delivered FREE. Currently we ship to the UK only. All prices quoted are presently VAT (Value Added Tax) free. Prices are in GBP. and are subject to change at any time without notice.

WAYS TO PAY. we offer secure online shopping from our website by Paypal, but cheques made payable to B. Whale are also accepted. Please do not send cash through the post. Card payments are not currently accepted over the phone. The price you pay is the advertised price, at the time your order is recieved.

DELIVERY SCHEDULE. We are a small independant business with no warehousing facilities. Please allow 7-10 days for delivery, although we do endeavour to ship sooner. Sometimes we have to wait for ingredients to arrive, which can delay delivery. However, we will contact you, with an indication of how long before the goods come in and if part of your order is available you will be given the choice of waiting until the whole shipment is ready or receiving two consignments. For bespoke orders, please allow 7-21 days.

GIFT VOUCHERS   Can be exchanged for studio treatments or products for home use and have no cash alternative. Vouchers are valid for 6 months from date of purchase, but if you run over this date give us a ring and we can extend it.

RETURNS. We hope you will be delighted with our products, but should you need to return an item to us, please do so within 14 days. All returned items must be unopened and unused.  We cannot except the return of goods that have been used. We do not refund postage and packing. This returns policy does not affect your statutory rights. Please see contact details below.

PRIVACY AND SECURITY. We will never disclose personal information to any third party, (except for the purpose of processing the order and arranging delivery.) All information provided by you will be treated securely and strictly in accordance with the UK Data Protection Act 1998.  With your permission, from time to time we'll send you our newsletters and tell you about our latest offers to keep you up to date with new products and gifts. If you do not wish to recieve this information please contact us in writing .

Contact us at Barbara Complementary Health & Beauty Studio, Nautilus House, 17 Erskine Rd., South Shields, Tyne/Wear, NE33 2TQ.  Tel 0191 4567227. email; barbararemedies@hotmail.co.uk